Payments, Cancellations & Refunds

We do not sell products or take payments through this website. There is no cart, no checkout, and no card form. The only thing the Site collects is your enquiry. Every payment happens under a written contract signed after we have visited your property. We will never ask you to wire money or send payment through a link in an email or text. If you receive a message like that claiming to be from us, call us at 818-404-5203 before doing anything.

Site visits and written estimates cost you nothing and carry no obligation. If a project needs paid design work, engineering, or plans before we can price it accurately, we tell you the cost in advance and you decide before anything is charged.

California caps the deposit a home improvement contractor may take. Under Business and Professions Code § 7159.5, the down payment may not exceed $1,000 or 10% of the contract price, whichever is less — regardless of the size of the job. We follow that cap.

If a contractor asks you for a large deposit up front, that is a warning sign, whoever they are.

After the deposit, you pay as work is completed, following the payment schedule written into your contract. California does not allow a contractor to collect more than the value of the work performed and materials delivered at that point. You should never be paying substantially ahead of the work.

For a home improvement contract signed at your home, California gives you a cooling-off period to cancel for any reason, with no penalty and no obligation:

• Three business days from the date you sign, for most buyers.
• Five business days if you are 65 or older.

Your contract comes with a Notice of Cancellation form and the exact deadline, as the law requires. To cancel, sign and deliver that notice to us by the deadline — or write to us at the address below. Keep a copy. When you cancel within that window, any payment you have made is returned to you and any security interest is cancelled.

There are also separate cancellation rights for contracts to repair damage from a declared disaster. If that applies to you, say so and we will point you to the right provision.

You can still stop a project after the cancellation window. What you owe at that point depends on what has already happened, and your contract sets it out:

• Work already performed and materials already delivered to the site.
• Items made to order for you — custom cabinetry, cut stone, special-order windows — once fabrication has started, because they cannot be resold.
• Permit and engineering fees already paid to third parties on your behalf.

Anything you have paid beyond that is refunded. We itemise it so you can see exactly how the figure was reached, and we would rather settle it plainly than argue about it.

Changes to scope or price are put in writing and signed before that work proceeds. If we open a wall and find something nobody could have seen — old wiring, dry rot, a foundation problem — we stop, show you, and price it before continuing. You will not find surprise charges on an invoice.

Talk to us first — most problems are a scheduling or expectation mismatch and get fixed quickly. Call 818-404-5203 or email info@prestigiousconstruction.com.

You also have the Contractors State License Board. You can check our licence, and file a complaint against any California contractor, at cslb.ca.gov or by calling 800-321-2752. Our licence is 1051758 (B — General Building), and we carry a $25,000 contractor’s bond with American Contractors Indemnity Company, bond number 100430326.

See our Terms of Use and Privacy Policy. This page summarises how we work and some rights California law gives you; it is not legal advice, and your signed contract is the controlling document.